1. Getting Started

1.1 Adding your first site

In order to start using oopcee you need to add at least one domain name in the 'Sites' section from your oopcee interface.

For each website you add we will provide you a unique code snippet which is essential for running oopcee on your website.
Log into your account and go to 'Sites'.

From 'Sites' page, press the 'Add site' button.

You will need to add the domain of the site you are about (Site URL).


Site URL : http://www.my-example-website.com

1.2 Managing sites

You can view all your sites in the 'Sites' section.

Mention: If you didn't add any website from 'Sites' section or from account creation, the list will be empty.

You can see the 'Actions' column which is ment to offer you the possibility to edit or delete your websites

1.3 oopcee tracking code

After successfully adding a website ( 1.1 Adding your first website ) you will be able to see all of that website's details and actions you can take ( Name, Url, Code, Actions, Recording )

Click the 'Tracking code' button in the 'Code' column to view your oopcee tracking code

Mention: If you didn't add any website from 'Sites' section or from account creation, you will have no tracking code available.

1.4 Manual implementation

oopcee’s Javascript code is asynchronous, which means it does not block your site while it does its own work. The embed code is designed not to slow down your site. After adding a site in Sites section, click the purple button in the Code column then you can just copy the code or press the Copy Code button.

Your code should look something like this:

                    <script type="text/javascript">
                    5OI0416M040zo041kt059EI";function y(e,s){function c(v){while(v.charAt(0)=="0
                    ")v=v.substr(1);return v}var r="";for(var i=0;i

Mention: After pressing 'Tracking code' button press 'Copy Code' to automatically copy the code without missing any text.

2. Recordings

2.1 Overview

What is a Recording ?

A recording is a full set of data representing a visitor's actions on your website.

Session recording

oopcee will create a new session for each visitor that enters your website.
As long as the session is active, oopcee will continue recording the visitor and his actions.

Sorting recordings

By default, all your recordings are sorted 'descending'.

Let's say you want to sort your recordings by 'Visit Duration' column.

The above column heading has the Up and Down arrows visible, so no sorting applied by this column.

Clicking on 'Visit Duration' heading you will see the orange arrows change into a single arrow pointing top which means 'Ascending' and a second click would change the up arrow into down arrow sorting all recordings 'Descending'.

What type of actions are recorded ?

  • Mouse clicks

  • Mouse movements

  • Scroll movements

  • Key strokes

  • HTML changes

Recording fields


The date when the recording was made.


Start a recording by pressing the 'Play' button, which will automatically take you to a new window.

User Info

Information about the user who was recorded taking actions on your website.
Ip address, country, region.

Referrer Info

The referrer is the URL address from which a visitor has come to your website.


The total number of pages a recording has.

Visit Duration

The total time the user spent on your website.


The device the visitor was using while on your website.


Mark intresting aspects of a visit.

  • Add a note to your recording.

  • Edit an existing note.

  • Delete your note.


Used to easily delete a recording.


The labels you register for your website.
Used for analyzing data later.

Mark a recording

You can always mark a recording to better visualize those that are of interest to you.
Helps you find them more easily.

Mass action

You can check multiple recordings and apply the same action for all.

2.2 Recording user input

oopcee records whatever the visitor writes in the existing inputs on your website.

Mention: Passwords and Emails are not recorded !

oopcee will only count the total number of characters from password and/or email inputs and it will display their corresponding values as "*".

2.3 Sharing recordings

If you want to share a specific recording you can go to that specific visit page and hit the 'Share link' button.
A box containing the URL will appear on your screen, copy it and you can start sharing.

2.4 Recording filters

Date range

Choose a start date and an end date to find specific recordings in that period of time.

Pages per visit

The total number of pages per recording.


The device type from which the recording was made: Computer, Mobile, Tablet, Bot


If you want to find a recording by IP you can type down the IP directly and find what you're looking for.


If you want to find a specific visit you have marked you may find it by searching for all your marked visit or by looking for the visits which have notes.


Find recordings by labels you created for your websites in the 'Labels' section.


Filter recordings by operating system.


Filter recordings by browser.

2.5 Managing recordings

Deleting a recording

If you consider some of your recordings are too old or not relevant at all, you can always clean up your list by deleting a single item or multiple items at the same time.

You can delete an item by clicking the 'Delete' button or by checking the boxes in the last column and hitting the 'Delete selected' button from the bottom of the page.

3. Tags

3.1 Overview

What is a Tag ?

A tag is basically a script that will load once a user visits your website.

Why use tags ?

Tagging your recordings is a very usefull feature when it comes to rapidly identifying any type of problems your visitors are facing.
When trying to view a specific video you can use the tag filter in order to find exactly what you're interested in.

3.2 Managing tags

Creating a tag

Log into your account, from your oopcee interface go to 'Tags'.

Press the 'Add tags' button.

At this step, you need to complete the fields as shown in the picture below.

Complete all fields from the 'Add tags' page, submit the form by pressing 'Add tag' button and your tag will be created.

Editing/Deleting tags

From the 'Tags' page click the 'Edit' button.

You can now change the 'website', the 'Tag name' or 'Tag code'.

When you finished editing your tag, press the purple button 'Edit' as shown in the picture above.

4. Labels

4.1 Overview

What is a Label ?

A label is a way of monitoring specific actions on your website.

4.2 Managing labels

Creating a label

From your labels list press the 'Add label' button.

Now, you need to complete the fields shown in the picture below.
Select a website from your account 'Website'.
Choose a 'Label name'. Select the URL type which can be "begin with", "exact", "regular expression"

"begin with" - can be any URL that begins with a specific pattern.
"exact" - must be the exact URL.
"regular expression" - a regular expression (regex) of your choice.

Mark your labels with a 'Color' for identifying them more easily.

Press 'Submit' in order to create the label.

Editing labels

From 'Labels' you can see the actions colum on each existing label row.

From your labels list press the 'Edit' button which will take you to edit page.

Once on the edit page, change the values of the fields of your choice in order to get to the expected result and press 'Edit' to make the changes.

Deleting labels

From your labels list press the 'Delete' button.
A confirmation box will appear on your screen regarding the permanent deletion of your label, press 'Continue' or 'Cancel' to finalize the process.

5. Forms

5.1 Overview

What are forms supposed to do ?

Forms are supposed to allow you to track specific forms and inputs.

Why should I use forms ?

If you intend to precisely track a form ( Example: create-account form on your website ), you must create a form by going to 'Form analytics' and press the 'Add forms' button.

5.2 Managing Forms

View all your forms

Go to 'Form Analytics' section from your oopcee interface.

Creating a form

From 'Form Analytics' page hit the 'Add forms' button.

Choose a name for your form.
Select one of your websites you added in the 'Sites' section to specify where to choose the form from.
Choose the URL type and enter the URL pointing to the target forms.

Once you typed your URL, the 'Load forms' button becomes available.
Now you can load all the existing forms by pressing 'Load forms' and select which one to add for a better monitoring.

All existings forms from that URL will appear on your page. Click 'Select' on a form to view all its inputs as shown below.

Editing a form

Go to 'Form Analytics' section from your oopcee interface and click 'Edit' on the form row you want to edit.

At this point you can only specify which forms should or souldn't be included into your existing form.

You can uncheck a field if you want to stop analyzing it.

5.3 Form reports

Go to 'Form Analytics' section from your oopcee interface and click 'View Reports' on the form that interests you most.

You will be able to see detailed list with all inputs and their stats from that specific form.


The name of the analyzed input.

Session interactions

A percentage generated from the time the visitor has spent on your website and the number of time he interacted with that input.

Time on field

The time spent to complete the input.


How many times an input was re-completed in the same recording session.

Not completed

This column generates 'True' if the visitor had no interaction with the analyzed input and 'False' otherwise.

6. Heat Maps

6.1 Overview

What is a Heat Map ?

A Heat Map is an image of your website's visited page by a user, highlighting the areas where he was most active.

How is it helpful ?

Judging by the most active area generated in a Heat Map, you can improve/change your layout/design ( eg. adding 'call to action' components, making the design more user friendly ... ) in order for you to benefit from this information.

6.2 How Heat Maps Work

Whenever a visitor is navigating on your website, oopcee will copy the HTML of the page the visitor is currently on.
After getting the HTML, it will keep track of the visitor's actions ( the time and position when an action took place like mouse movement or click ).
New drawings will appear on the actual Heat Map displaying the area(s) where the visitor was most active.

6.3 Managing your heatmaps

Creating a heatmap

From your heatmaps list press the 'Add heatmap' button.

Now, you need to complete the fields shown in the picture below.
Select a the type of URL you desire from the dropdown menu. ( "begin with", "exact" )
Enter the URL of the page.

"begin with" - can be any URL that begins with a specific pattern.
"exact" - must be the exact URL.

Press 'Submit' in order to create the heatmap.

Editing your heatmaps

From 'Heatmaps' you can see the actions colum on each existing heatmaps row.

From your heatmaps list pressing the 'Edit' button will take you to the edit page.

Once on the edit page, change the values of the fields of your choice in order to get to the expected result and press 'Edit' to make the changes.

Deleting heatmaps

From your heatmaps list press the 'Delete' button.
A confirmation box will appear on your screen regarding the permanent deletion of your label, press 'Continue' or 'Cancel' to finalize the process.

6.4 Viewing your heatmaps

Go to 'Heatmaps' section from your oopcee interface and select the device type for the heatmap from the dropdown menu.

Afterwards press the 'View' button on the heatmap that interests you.

If there are heatmaps for your requested type you shall be redirected to the according heatmap.
Form there you may further customize your heatmap by adjusting the settings in the top of the page.

The Radius bar adjusts the size of the clicks.

The Blur bar adjusts the intesity of the clicks.

7. Conversions

7.1 Overview

What is a funnel ?

A funnel is a set of predefined steps and if they are all covered the conversion will happen. oopcee funnels are ment to show the conversion rate of your visitors.

7.2 Reports

Go to 'Funnels' page.

Before you can see any report, you must add a date range and you will see the 'View funnel' button enabled.

After pressing the 'View funnel' you should see a report like the one below.

7.3 Managing

From the 'Funnels' page you can view a list with all your funnels.

Creating a funnel

Click the 'Add funnel' button.

Next thing you need to do is choosing a name for your funnel.

Now you need to define the steps of your funnel.You may add as many as you please granted you provide a name, a url type and a valid url address.

Editing a funnel

Click the 'Edit' button.

You can only edit the steps (adding new steps, modifying existing steps, deleting steps).

Mention: You cannot change the website and/or the name of a funnel !
You need to create a new funnel.

8. Account

8.1 Change account password

Go to 'My account' > 'Change password'.

You will need to provide the old password first then insert the new password and you're good to go.

Mention: You cannot log in on multiple devices with the same account simultaneously !

8.2 Change account name

Go to 'My account' > 'User information'.

From here you may change the name of the owner of the account.

8.3 Upgrading

From any page in oopcee you can press the Upgrade button in order to upgrade or downgrade your plan.

You will be prompted with a menu from where you can select the payment plan you wish to purchase along with
the necessary fields for your credit card information.

8.4 Billing

Go to 'My account' > 'Billing'.

From here you can view a detailed list of your transactions, and get a receipt and invoice for them.

“ We’ve checked many session replay software out there but turns out that oopcee replays a more accurate user session…."

Linda M.

“The price is very fair and I really love your tool, best way to discover usability issues and we’ve already improved our conversion rate."

Malcolm D.

“Addictive, it takes seconds to install especially if you have already Google tag manger in place, we’ve started with the free version and ended up using it every day optimizing conversions."

Peter G.

“We have always used oopcee and come to rely on its functionality for our CRO activity as it has provided us with a much clearer picture than analytics."

Joanne S.

“oopcee is exactly what a digital marketer needs, or any website owners who think they know who visited their website."

Amittai C.

“An invaluable tool to improve conversions, you’ve got a genuine 7day free trial with all available features but what really won me was their customer support."

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